Quality policies in courier services can include:
- Meeting customer expectations
Some courier services aim to meet customer needs by adapting their resources to their requirements, and by fulfilling delivery deadlines.
- Adhering to legal requirements
Some courier services aim to meet legal and contractual requirements, and to maintain confidentiality and information security.
- Communicating effectively
Some courier services aim to maintain effective communication with all parties involved, to ensure the quality system functions properly.
- Building relationships
Some courier services aim to build relationships of trust and collaboration with customers and suppliers.
- Training employees
Some courier services aim to provide continuous training to employees, to help them adapt to customer needs and industry changes.
- Involving staff
Some courier services aim to raise awareness of the importance of the quality management system, and to involve the entire staff in it.
- Setting and reviewing targets
Some courier services aim to set and review service quality targets, and to ensure that they operate in a socially and legally responsible way.
- Continual improvement
Some courier services aim to continuously set objectives and benchmarks, and to implement programs for continual improvement.
